When it comes to the pros and cons of the Athenahealth EHR, there are three major advantages that the company has developed. One of the biggest advantages of this product is that it integrates all the functions of an individual’s health plan. This includes the record of the patient’s appointments, the codes associated with the services rendered and the financial transaction. All these functions are synchronized in a single software program, increasing the efficiency and productivity of the clinic or the health center.
The second advantage of the Athena ERP is that it is easy to use even for novice users. There are no complex terms and procedures, thus making the use of the software less burdensome. Another benefit that the Athena ERP provides is that the functions are divided into different functional blocks, and the user can find the necessary task easily. The Athena healthcare information management system has other features such as the patient portal, appointment calendars, and reminder systems, which can prove quite useful.
Among the choices of home health care that can provide the necessary functionality for senior citizens, Athenahealth has introduced a product capable of meeting these standards. The Athenahealth ERP is considered a very valuable choice because of the number of benefits and the high level of functionality that it can provide. To evaluate this product’s advantages and disadvantages, it is important to first look at what it does.
Athenahealth ERP is a software system that integrates the functions of an individual’s health care plan with those of an Athena health practice. In other words, it helps the patients take care of their medical needs by coordinating all the needed services from the medical professionals, including doctors, nurses, specialists and even the pharmacy. Before introducing this software, the clinical records had to be manually updated, which added to the workload and was quite a hassle.
However, even the pros and cons of this product show that some flaws need to be corrected. One of the biggest disadvantages of the Athena healthcare information management system is that it does not offer the complete package that one requires. Some Athenahealth EHR packages do include some additional functionality, but the entire package is pretty basic. Hence, the Athena healthcare information management system comes with limited functionality. Another drawback is that the customer support provided is very poor.
In this regard, Athena healthcare offers better solutions in terms of customer support. It provides excellent technical support, available around the clock, and there is never a time limit for sending back tickets. Customer support is one of the bestselling points of the company. The other pros and cons of the Athenahealth ERP software include reduced functionality compared to some of the other solutions in the market, but it does come with more advanced features.
This software solution has some basic drawbacks as well. For instance, it has limited functionality when importing/exporting GP images, and it also lacks any functionalities when it comes to analyzing employee schedule data. On the whole, Athenahealth ERP does have some good points, but it does have its shortcomings and limitations. However, it can work for most problems if one is aware of them and measures to counter them. For instance, the limitation to importing GP images might not pose a problem for a small enterprise, as most organizations are not equipped with the software. Similarly, analyzing employee schedule data might be a problem for smaller enterprises, as this functionality is only available to larger corporations.
However, the advantages of the software far outweigh the disadvantages. One gets excellent customer support round the clock, which proves extremely beneficial in technical glitches or other problems. Also, this functionality is provided by an in-house team, which minimizes costs incurred while providing superior results. The conclusion is that Athenahealth ERP has some great advantages, which make it a perfect choice for most organizations. However, before purchasing this software solution, companies need to make sure that they conduct thorough research since several competitors in the market might prove to be even more beneficial.
